Join our team

Build your career
with Tjendana.

Discover opportunities to grow with a hospitality group rooted in Bali and driven by meaningful service.

Open positions

Find your next opportunity.

Explore current vacancies across Tjendana Corporation.

TRM Hospitality

E-Commerce Manager

Contract
● Bali (On-site)Apply before 31 Oct 2026

Lead e-commerce strategy, online distribution, digital marketing, and revenue growth for TRM Hospitality.

View position details

Job description

Join TRM Hospitality – Creating Exceptional Hospitality Experiences

At TRM Hospitality, we believe that great people are the foundation of outstanding guest experiences. As a growing hospitality management company, we are committed to excellence, innovation, and delivering memorable stays across our portfolio of hotels and resorts.

We are looking for passionate, talented, and driven professionals to join our team. If you are eager to grow your career in a dynamic hospitality environment and make a meaningful impact, we would love to hear from you.

Key Responsibilities

1. E-Commerce Strategy & Revenue Growth
• Develop and implement the hotel's e-commerce strategy to maximize online revenue and market share.
• Drive direct bookings through the hotel website and digital channels.
• Monitor market trends, competitor activities, and online distribution performance to identify revenue opportunities.
• Collaborate with Revenue Management to optimize pricing, promotions, and inventory distribution.

2. Online Distribution Management
• Manage relationships with Online Travel Agencies (OTAs), wholesalers, GDS, and other distribution partners.
• Ensure rate parity, inventory accuracy, and content consistency across all distribution channels.
• Monitor OTA performance and negotiate commercial agreements to maximize ROI.

3. Website Management
• Oversee hotel website performance, user experience, and booking engine optimization.
• Coordinate website updates, content management, and SEO initiatives.
• Ensure website content is accurate, engaging, and aligned with brand standards.

4. Digital Marketing
• Plan and execute digital marketing campaigns, including SEO, SEM, PPC, display advertising, email marketing, and social media promotions.
• Manage digital advertising budgets and evaluate campaign effectiveness.
• Work closely with marketing and creative teams to develop promotional content and campaigns.

5. Analytics & Reporting
• Analyze website traffic, booking trends, conversion rates, and channel performance.
• Prepare regular reports on revenue performance, campaign effectiveness, and market insights.
• Utilize analytics tools to drive data-based decision making.

6. Content & Brand Management
• Ensure all online content, images, descriptions, and promotional materials reflect the hotel's brand standards.
• Coordinate with photographers, designers, and content creators to enhance the hotel's digital presence.

7. Leadership & Team Management
• Lead, mentor, and develop the e-commerce team.
• Set performance objectives and monitor team productivity.
• Foster collaboration between Sales, Marketing, Revenue Management, Reservations, and Operations teams.

Skills
Order Management, Store Operation, Digital Marketing, Customer Service, Hospitality Management, Revenue Calculation, and Pricing Strategy.

Compensation & Benefits
Salary: Rp 8,000,000 – Rp 10,000,000 per month.
Performance Bonus, Health Insurance, Meal Allowance, Service Charge, THR, Work Insurance, Transport Money, and Career Path.

Requirements

• Bachelor's Degree in Marketing, Business Administration, Hospitality Management, E-Commerce, or a related field.
• Minimum 5–8 years of experience in E-Commerce, Digital Marketing, or Revenue Management within the hospitality industry.
• Proven experience managing OTA platforms such as Booking.com, Expedia, Agoda, Traveloka, Tiket.com, and other distribution channels.
• Strong knowledge of hotel booking engines, channel managers, CRS, and PMS systems.
• Experience with Google Analytics, Google Ads, SEO, SEM, Meta Ads, and digital marketing platforms.
• Strong analytical and problem-solving skills with a data-driven approach.
• Excellent negotiation, communication, and presentation skills.
• Ability to lead teams and manage multiple projects simultaneously.
• Proficient in Microsoft Office, particularly Excel and PowerPoint.
• Excellent written and spoken English.
• Can join immediately.

Apply now
Marketing

Reservation Agent

Full-time
● Buluh Indah, Denpasar, Bali
View position details

Job description

- Handle and manage reservations for multiple resort and villa properties under TRM Hospitality.
- Process booking requests from various channels, including Online Travel Agents (OTAs), direct bookings, travel agents, corporate clients, and other reservation platforms.
- Monitor room availability, inventory, rates, and booking status across all properties to ensure accurate reservation management.
- Provide accurate information regarding room types, rates, packages, promotions, facilities, cancellation policies, and payment procedures to prospective guests.
- Respond to guest inquiries, reservation requests, amendments, cancellations, and special requests promptly and professionally.
- Ensure all reservations are recorded accurately and updated in the Property Management System (PMS) or relevant reservation systems.
- Coordinate with Front Office, Sales, Revenue, and operational teams across properties to ensure smooth reservation handling and guest satisfaction.
- Monitor booking confirmations, payment status, and reservation discrepancies, and follow up when necessary.
- Assist in maintaining updated room rates, availability, promotional offers, and property information across booking channels.
- Prepare reservation reports, booking summaries, and other administrative documentation as required.
- Handle multiple reservation requests simultaneously while maintaining accuracy, efficiency, and attention to detail.
- Maintain professional communication with guests, travel agents, and business partners while supporting the company's service standards.

Requirements

Minimum 1–2 years of experience in Reservations, preferably in hotel, resort, or villa operations.
Experience handling cluster or multi-property reservations is highly preferred.
Good understanding of reservation procedures, room inventory, rates, availability, and booking channels.
Familiar with OTA platforms, direct bookings, travel agents, and corporate reservations.
Good communication, coordination, and problem-solving skills.
- Strong attention to detail, organizational skills, and ability to work under pressure.
- Good command of English, both written and spoken.
- Proficient in Microsoft Office or Google Workspace; experience with hotel PMS or reservation systems is an advantage.
- Able to work independently and collaboratively with teams across multiple properties.
- Willing to be placed at TRM Hospitality Head Office and manage reservations for multiple resort and villa properties.

Apply now
Marketing

Video Content Creator

Full-time
● Buluh Indah, Denpasar, Bali
View position details

Job description

- Create engaging and high-quality video content for social media platforms, including Instagram, TikTok, Facebook, and other digital channels.
- Plan, shoot, and edit video content to promote the company's resorts, villas, facilities, activities, events, and hospitality experiences.
- Develop creative video concepts, storylines, and content ideas aligned with the company's branding and marketing objectives.
- Conduct on-site video shoots across properties to capture promotional content, guest experiences, and operational activities.
- Edit videos using relevant editing software, ensuring high-quality visuals, audio, transitions, and overall storytelling.
- Collaborate with the Marketing and other operational teams to develop content that supports promotional campaigns and brand awareness.
- Stay updated on social media trends, popular formats, and creative approaches to improve content engagement and reach.
- Manage multiple video projects, organize content files, and ensure all deliverables meet established deadlines.
- Ensure all video content follows the company's brand guidelines and maintains consistent visual quality across platforms.
- Assist in evaluating content performance and provide creative input for future video campaigns.

Requirements

- Minimum 1 year of experience as a Video Content Creator or similar role.
- Proficient in video editing software (Adobe Premiere Pro, CapCut, DaVinci Resolve, or similar).
- Skilled in creating engaging content for social media platforms (Instagram, TikTok, Facebook, etc.).
- Basic knowledge of videography, lighting, and storytelling is an advantage.
- Creative, detail-oriented, and up to date with social media trends.
- Able to work independently, manage multiple projects, and meet deadlines.
- Willing to work in a fast-paced hospitality environment.
- Portfolio is required.

Apply now
Marketing

Director of Sales & Marketing

Contract
● DenpasarApply before 19 Nov 2026
View position details

Job description

- Develop and implement sales and marketing strategies to drive revenue growth across TRM Hospitality, part of Tjendana Corporation.
- Lead sales and marketing initiatives across the company’s hotels, resorts, villas, and other hospitality properties.
- Identify new business opportunities and build strong relationships with corporate clients, travel agents, tour operators, and strategic partners.
- Oversee digital marketing campaigns, brand positioning, promotional activities, and online distribution channels.
- Analyze market trends, competitor activities, sales performance, and revenue reports to identify business growth opportunities.
- Set sales targets, monitor team performance, and ensure the achievement of revenue objectives.
- Collaborate with management and operational teams to align sales and marketing strategies with overall company goals.
- Lead, motivate, and develop the sales and marketing team to maximize performance and business results.

Requirements

- Minimum 3–5 years of experience in Sales & Marketing, preferably in a managerial role within the hospitality industry.
- Strong knowledge of hotel, resort, and villa sales, marketing strategies, and revenue growth.
- Proven ability to develop and execute sales plans, marketing campaigns, and brand positioning.
- Excellent leadership, communication, negotiation, and networking skills.
- Strong understanding of digital marketing, distribution channels, and market trends.
- Able to lead cluster sales and marketing strategies across TRM Hospitality properties.
- Excellent English communication skills.
- Able join immediately

Apply now